Automotive Contact Centre Operator

About Us

HSH Motor Group, is a trusted, family-owned, independent Honda franchise dealer group managing Bristol Honda, Bath Honda and Cardiff Honda. For over 18 years, we’ve been dedicated to delivering an exceptional customer experience, built on trust and quality.

We are looking for an enthusiastic and positive individual who values building long-term customer relationships. You’ll be a great fit if you can complement our team of like-minded professionals and help us maintain our reputation as the dealership of choice for both customers and employees in the South West.

About the Role
Based at our Cribbs Causeway dealership, you’ll be at the centre of our customer bookings operation. Handling incoming calls from customers across our three dealerships, you’ll provide advice and support for servicing and repair needs for Honda, Omoda, Jaecoo, MG, and Mitsubishi vehicles.

You’ll work alongside our experienced team of booking advisors, who bring expert knowledge and years of experience to the role. They’ll be right by your side, helping you every step of the way.

Key Responsibilities

• Handle inbound calls from customers needing assistance with servicing and repairs.
• Make outbound calls to existing customers to arrange service and repair bookings.
• Manage the service booking diary efficiently.
• Provide accurate advice on services and products recommended by Honda.
• Update customer information in the database.
• Deliver an outstanding customer experience.
• Communicate effectively with customers and service team members.
• Complete administrative tasks related to service bookings.

About You

• Confidence, clear communication skills, and an excellent telephone manner are essential.
• Strong listening skills and a customer-focused mindset.
• Previous customer service or motor trade experience is preferred but not essential.
• A positive attitude and a big smile are a must!

What We Offer

• A competitive salary package with opportunities to earn overtime and bonuses.
• Ongoing in-house training and direct development from Honda.
• A supportive and experienced team environment where you can thrive.

How to Apply

If this sounds like the right role for you, click 'Apply Now' or send your CV directly to mark.hyman@bristol-honda.co.uk, detailing your qualifications, experience, and current salary package.

Applications will be reviewed as they are received, and the vacancy will close once the right candidate is found. We recommend submitting your application as soon as possible.

If you would like to chat about the role in more detail, please feel free to call us directly on 0117 9520 000.

Job Type: Full-time, Permanent

Pay: £23,000-£26,500 per year